Frequently Asked Questions

The best way to determine your ring size is to visit a local jeweler for professional sizing. However, here are some alternatives:

• Use a ring that already fits well and have it measured at any jewelry store
• Order a ring sizer from us (free with any ring purchase)
• Visit our studio for complimentary professional sizing

Remember: fingers can vary in size throughout the day, so measure when your hands are at normal temperature.

Yes! We offer complimentary resizing within 30 days of purchase (up to 2 sizes). Additional resizing services are available for:

• Standard rings: $50-80 depending on complexity
• Eternity bands or rings with stones all around: May not be resizable
• Vintage or antique pieces: Requires individual assessment

Contact us for a free resizing consultation.

We use only the finest materials in our jewelry:

• Precious Metals: 14k and 18k gold (yellow, white, rose), sterling silver, and platinum
• Gemstones: Natural diamonds, sapphires, emeralds, rubies, and other precious and semi-precious stones
• Pearls: Cultured freshwater, Akoya, and South Sea pearls
• Ethical Sourcing: All materials are responsibly sourced and conflict-free

Each piece comes with a certificate of authenticity detailing materials used.

Shipping times depend on the service selected:

• Standard Shipping: 5-7 business days (Free on orders over $500)
• Express Shipping: 2-3 business days ($25)
• Overnight Shipping: Next business day ($45)
• International: 7-14 business days (varies by country)

All jewelry is shipped fully insured with signature confirmation required.

We want you to love your jewelry! Our return policy includes:

• 30-day return window for unworn, unaltered items
• Full refund minus original shipping costs
• Free return shipping for defective items
• Exchange program for different sizes or styles

Custom and personalized items are final sale unless defective.

For most jewelry, gentle cleaning at home is safe and effective:

• Mix warm water with a drop of mild dish soap
• Soak for 10-15 minutes, then gently scrub with a soft toothbrush
• Rinse thoroughly and pat dry with a soft cloth
• For silver, use a polishing cloth regularly to prevent tarnish

View our complete care guide

Custom orders typically take 8-12 weeks from initial consultation to completion:

• Consultation & Design: 2-3 weeks
• Approval Process: 1-2 weeks
• Production: 4-6 weeks
• Final Quality Check: 1 week

Learn more about custom orders